1. Can I return hair care products if they don’t work for me?

Yes, hair care products can be returned within 7 days of delivery if they are unused and in original packaging. For hygiene reasons, opened bottles cannot be returned.

2. Are your soaps eligible for refunds or exchanges?

Due to hygiene and safety concerns, soaps are non-refundable unless the product was damaged or incorrect upon delivery. Please contact our support within 48 hours of receiving the item.

3. Is there a warranty on your skincare products?

We do not offer a warranty, but if you receive a defective or expired skincare product, you are eligible for a free replacement within 7 days. We ensure all skincare items are fresh and properly sealed.

4. How long do I have to cancel a face care order?

You can cancel your order for face care products within 12 hours of placing it, provided it hasn’t been processed or shipped. After that, cancellation may not be possible.

5. What is your policy on Botox-effect creams?

Our Botox-effect creams are considered cosmetic skincare products, not medical treatments. They are sold for external use only, and results may vary from person to person.

6. Are Alvanso products safe for all skin types?

While our products are designed to suit most skin types, including sensitive skin, we recommend patch-testing before use. Alvanso is not liable for skin reactions due to allergies or misuse.

7. Do you ship internationally?

we ship within Middle East regions and International shipping.

8. Can promotional offers be combined or refunded?

Promotional offers and coupon codes cannot be combined unless explicitly stated. Products purchased during a promotion are non-refundable unless damaged or incorrect.